Macy’s Wedding Registry Runaround

Now that the Betrothed Butterbean and I are in the full grips of the Bridal-Industrial Complex, I get to spend my lunch hours registering at area retailers.

Today’s mass marketer was Macy’s at the Pentagon City Mall and I was not impressed.

Unlike Crate and Barrel, where you can register and get a bar code gun in 3 minutes flat, the Macy’s bridal rep informed us it would take 20 minutes to register and we would need to make an appointment first!

We did not need the upsell, or to pick a “wedding theme” or a china & bedding ensemble consultation. We did not need an appointment and twenty minutes to fill out our names and get a price tag wand. What we needed was service, which Macy’s was in short supply of today.

But the wedding register clerk had plenty of time for herself. After we walked off in a huff, I noticed she was chatting with floor staff and messing about, clearly not expecting those that need assistance scanning in Waterford Crystal or Egyptian cotton sheets.

And with that attitude, Macy’s lost our bridal business. Has it lost yours?

8 Comments so far

  1. Wayan (unregistered) on August 9th, 2007 @ 1:52 pm

    Now I am really confused as to why it would take 20 minutes to register in the store. It only took one minute and one form online.

    I guess the in-store wedding adviser writes slow.

  2. Joseph J. Finn (unregistered) on August 9th, 2007 @ 2:56 pm

    Yet another reason the Marshall Fields sales here in Chicago plummetted after Macy’s took over; besides turning Field’s into an upscale Wal-Mart interms of the merchan dise, they gutted it’s awesome customer service.

  3. MBFan#2 (unregistered) on August 9th, 2007 @ 4:44 pm

    Wow, I’m still shocked by the fact that you guys are registering … and then at Macy’s! That’s so suburban! Though nice bed linens are freakin’ expensive, so I guess it is better to have as many people help you buy those items than repellling gear. You probably would find more useful stuff on, sans people who know nothing about customer service.

  4. Carl Weaver (unregistered) on August 9th, 2007 @ 8:01 pm

    Macy’s is a shit store. I hate that fucking mall and all malls.

    Wayan – what’s your Chinet pattern? I will hook you up!

  5. Elliott (unregistered) on August 9th, 2007 @ 8:06 pm

    Don’t bother registering at Macy’s. My wife and I registered there and it turned into hassle after hassle. You can only get store credit from returns (Bed Bath & Beyond will give you cold, hard cash with a smile). Returning something on your registry without receipt, they’ll only give you credit for the lowest price from the last 6 months. This is despite the fact that they have in their records the actual price that was paid (since it was scanned as being part of your registry). Yes, they have nice stuff, but register at Bed Bath and you can always take your cash to Costco :-)

  6. Perigrine Solus (unregistered) on August 9th, 2007 @ 10:12 pm

    Will you also be displaying the blood-stained sheet outside the nuptial tent?

  7. wayan (unregistered) on August 10th, 2007 @ 6:33 am

    Thanks for the tip, Elliott! We didn’t register with Macy’s anyway, but we’ll be sure to try BBB now. I’ll have to check out what Crate & Barrel has as a return policy so when Carl gets crazy and buys us two plates I can return them for a salt shaker.

  8. pauper (unregistered) on August 10th, 2007 @ 9:17 am

    We registered at Hecht’s (RIP) and they were great. Sucks that Macy’s bought them and screwed ’em all up!

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