Safeway Deceives Winos


That’s my six-pack of wine sitting lonely at the customer service desk of the 1855 Wisconsin Avenue Safeway. See, Safeway has these dandy wine-carriers that are supposed to get you a 10% discount if you fill them. They say so right on the side: “Mix or match 6 bottles of wine or spirits, 10% off.” The wine prices even list what the price is when part of the 6-pack discount.

The only catch is Safeway doesn’t actually give you the discount. Last time that catch cost me $9 and I didn’t realize it until I was home. But that had been over a month ago and I figured they would have fixed it by now. Plus I would check this time.

The clerk rang me up and asked if I wanted to make a donation to prostate cancer. Going on the assumption that he meant a donation to fight prostate cancer, I said, “Sure, round it up … and I got the 10% discount for the wine, right?” He looked at my receipt a long, long time and said no. He sent me to customer service.

I waited over 10 minutes at the hilariously named customer service counter. There was no one there. A woman who had been there before me gave up and left. Before I died and turned in to a mummy, an employee showed and I explained my problem. She took my receipt, which showed my wine total to be $49.74, and she went and talked to someone. She came back, punched a lot of things into her computer, and handed me $2.86 because, obviously, $2.86 is 10% of $49.74.

5 Comments so far

  1. Carl Weaver (unregistered) on July 2nd, 2007 @ 5:04 pm

    That’s 10% of the total before tax. Duh.

    It amazes me how many people can’t do simple math. This is a prime example of why I hate Safeway. Discounts are not programmed into their computers, you get incompetent service and they don’t have anything I can’t get elsewhere.

    I think Harris Teeter has a similar wine deal, but my six-pack only comes to about $18 so I don’t worry about it.

  2. Wayan (unregistered) on July 2nd, 2007 @ 5:25 pm

    Damn, I gots to try me that six-pack thingy. Will be checking my bill too, though.

  3. Trent (unregistered) on July 2nd, 2007 @ 6:20 pm

    Uh Carl….one of us has to check our math.

    Assuming the high Tax rate of 10%, If he bought $45 worth of booze he would pay $4.50 in taxes or $49.50 Total. Pretty Close to what he did pay.

    So even if its 10% off the Subtotal of $45 he would get $4.50 back. Actually a little more since some of the tax should technically be returned as well.

    Maybe this was sarcasm? “That’s 10% of the total before tax. Duh.”

    Long day at work sorry if I didn’t get it.

    I have seen that deal before but haven’t tried it yet. Thanks for warning me to check my receipt.

  4. Mike (unregistered) on July 2nd, 2007 @ 6:45 pm

    Trent, I guarantee Carl was being sarcastic. :-)

  5. Carl Weaver (unregistered) on July 2nd, 2007 @ 9:54 pm

    Trent – yeah, more joke than sarcasm but at any rate, not serious.

    Sorry for the confusion!

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