More Comcast duh

I hate to follow up the earlier feel-good with bitching but not so much that I’ll refrain, apparently. If for no other reason but to respond to Prontovega.

Just minutes after I posted that, I got a call from an automated dialer system – Comcast, stating they had an urgent matter to discuss about my bill, press 1 to talk to someone. Having done this dance with them before, I press 1 and open my online banking webpage while I wait.

After a few moments, during which I discover that yes, I have indeed paid them and they have indeed managed to jerk it up yet again, someone comes on the line…. and asks me for my phone number.

You know, the number that just rang when someone called it. Someone who I am talking to now.

But I have done this dance before, as I said, and I know the steps. So I read it to her and state, as always, that it’s pretty annoying to be asked for my phone number when it’s them who called me and maybe they should have some idea who they’re calling. “Thats’ the auto-dialer sir, not me.” I state, as I always do, that I understand that she did not punch the buttons herself, but never the less my phone rang and the person on the other end then asked me for my phone number. “Well, we’re calling about your bill and to ask if you have made a payment or if you would like to make a payment.”

I refrain from a ah-hah, you admit you called moment and state “I show that I paid X amount on 9/28.” I similarly refrain from commenting on how their inability to credit my account doesn’t seem to be accompanied by an inability to cash checks, and how unfortunate that is.

I don’t bother to share how completely delighted I am going to be not to ever have to deal with these chumps again once I transfer the account over to my former roommate, but it brings a smile to my face never the less. While he has no choice of internet providers there, I have several options in my new home and they haven’t gotten around to angering me yet.

5 Comments so far

  1. Anon (unregistered) on October 19th, 2007 @ 12:07 pm

    You use the phrase "never the less" way too much.

  2. Don (unregistered) on October 19th, 2007 @ 12:26 pm

    Never the less, it’s a valid language construct.

  3. KCinDC (unregistered) on October 19th, 2007 @ 1:09 pm

    Nowadays it’s spelled nevertheless.

    Don’t worry. If you have to deal with RCN you’ll soon be tearing your hair out, especially since their support seems to have been recently outsourced to somewhere outside the US, if the accents and even-more-mindless-than-earlier script following are anything to judge by.

    And does anyone like Verizon? Is there any communications company that isn’t unforgivable inept at customer service?

  4. GhostBear (unregistered) on October 19th, 2007 @ 1:25 pm

    *raises hand*

    I have Verizon for basic phone and DSL services. They’ve been pretty good – as in, "I never have to talk to them, ergo they’re ok." Nevertheless, I’ve heard horror stories from friends regarding them as well (though mostly New England-related).

    I had Comcast in Pittsburgh. Let’s just say I’m rather ecstatic to have a different service out here – that’d be DirecTV satellite. :)

  5. Snoozy (unregistered) on October 19th, 2007 @ 2:11 pm

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