Finally. TiVo.

It took four days and two trips to my house by Comcast staff, as well as six phone calls to Comcast across two days, but I now have a TiVo HD working with the Comcast network.

Folks, this is absolutely positively ridiculous. It should not be this hard to get a cable-ready device working. The reason for the 1996 Telecommunications Act was to make this possible and doable, not to make it obfuscated, arcane and foreign. But, I guess that’s how Comcast is.

6 Comments so far

  1. Blaine Zuver (unregistered) on August 13th, 2007 @ 10:54 pm

    Hi, Blaine Zuver ,Miami Metblogs Captain here

    When Hurricane Wilma hit Miami in October,2005 we were without internet or cable service for about six weeks. Obviously, Comcast had an excuse, due to the fact that so many lines had been knocked down. Once our service was restored, however, the TV was fine but the “high speed ” became slow and sporadic.Our family,like most these days depends heavily on reliable high speed for everyday needs – business,school,shopping,bill paying etc. Every time I had to call for slow speed or no speed meant hours on hold, only to speak to someone who read from the same guidebook that I had ( you could hear the pages turning – “Is the computer plugged in ?” etc.etc.) They would send repairmen for the TV and others that could not speak English OR Spanish – but Haitian Creole only. THis went on for six months. The only alternative was BellSouth DSL at 284 kb.

    Finally I called the County Government. I am more persistent than most – and go t ahold of the County Commissioner in charge of cable franchises.The next morning the Comcast engineer for all of Miami was at my door with three workmen. They worked for six hours and fixed the rusting cable that had been flooded in the hurricane.

    The big problem is monopolies – you have no choice. And now, as we have seen by AT&T’s latest antics- the monopolies want to charge big provider access fees – that would knock most companies offline – making the Web like TV. Join now – to stop the monopolies from taking over the wireless spectrum.

  2. EdTheRed (unregistered) on August 14th, 2007 @ 9:50 am

    Enjoy the TiVo…you’ll be amazed at how much better it is than Comcrap’s dvr. I gave up on Comcast DC years ago…I first moved into my house in November 2001 and ordered “digital” cable…and was unable to get Comedy Central. Now, Comedy Central was one of about two networks I actually watched regularly, so I asked when it would be available, and was told “in the next couple of months, when your street is upgraded to “fiber-optic digital”. Fast-forward to November 2002, and still no Comedy Central. I called again, and was told, again, that it would just be “a couple of months.” At this point, I realized that I had a clear view of the southwestern sky from my roof, and I’ve been enjoying DirecTV (and Comedy Central) ever since…as an added bonus, the picture quality with DirecTV was so much better than Comcast “digital” that it was like getting a new tv.

  3. Zulma Aguiar (unregistered) on August 14th, 2007 @ 10:04 am

    I’m pretty sure that that is not the reason for the Telecom Act of 1966. The real reason was for Rupert Murdoch and the like wanted to Vertically and Horizontally integrate their corporations and monopolize all forms of media. It was a de-regulation act. Now the govt. has less control over big media business.


  4. Don (unregistered) on August 14th, 2007 @ 3:25 pm

    Another nice perk with DirecTV is the lack of 32 various municipal fees and taxes. Bill, sales tax, total, done.

  5. McGee (unregistered) on August 16th, 2007 @ 4:04 pm

    Tom Bridge, how much did Comcast charge you per cable card? Their rates vary and I can’t find their Arlington rates on their website. Thanks!

  6. Tom Bridge (unregistered) on August 16th, 2007 @ 4:07 pm

    I won’t know til the Bill arrives, McGee.

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