Ineptness at Comcast

Today was my install date for the CableCards that I ranted about earlier this week. My window for install was 3-6pm today, and as of 6:15 when no one had showed, I called Comcast. I was told, then, that they would have someone there within minutes. At 6:50, when no one had showed, I called again, and told the technician was 40 minutes out. At 8:00, when no one was there, I called again, and was told he was coming at 8:30.

So, when he got there at 8:40, bearing only apologies for having bad cablecards, I was pretty upset. Why you would go out on a call with Cable Cards that were marked with bright pink stickers with BAD written on them, I’m not exactly sure, but that’s what Comcast did tonight.

Folks, what they’re doing, through their neglect of their responsibilities is practically criminal. Give us the cards, give us support to make them work, but don’t treat us like we’re not customers because we want better than the crappy DVR box you provide. The difference between the two is night and day, and frankly, if I’m gonna pay for the nice gear, you should at least have the common decency to just turn over the cards and make it work.

11 Comments so far

  1. SciWonk (unregistered) on August 13th, 2007 @ 1:14 am

    Don’t even get me started regarding Comcast. I have not heard or experienced one positive thing about that company since Day 1 in DC. My heart goes out to ya.

  2. Carl Weaver (unregistered) on August 13th, 2007 @ 7:53 am

    Comcast and all cable companies, in my estimation, suck hot camel dick.

  3. dawn (unregistered) on August 13th, 2007 @ 8:42 am

    I found Comcast marginally more competent in Virginia than in Maryland, but that’s not saying much. It’s InCompetentCastic!

  4. MappyB (unregistered) on August 13th, 2007 @ 9:19 am

    Um…yes, Comcast sucks. I moved from Arlington down to Savannah, GA last December and we are on our 4th modem. Last week we were supposed to have the guy come out from 1-5pm on Wednesday. I called at 5 and they said he was running late, should be there in an hour. I called at 6:30, same deal. I called back at 7:45 asking how late they work, they said he’s literally ‘on his way’ to our place. 8:30 rolls around, I call back to demand a priority appointment for Thursday morning and they say that our appointment was canceled for that night (no one called us) and that they can’t come out tomorrow morning. I called back and someone arranged for them to come out at 8am Thursday.

    Thursday I called at 8:30 to verify and was told our appointment was on Friday. NICE.

    I went to the office in person demanding to speak to the manager, told them they need to work on customer service, that it was AWFUL in the DC area as well as Savannah and that I wasn’t going to give them another dime unless we were given priority when we have issues. We were treated very well after that, we’ll see though. I hate them so much. :(

  5. Max (unregistered) on August 13th, 2007 @ 9:19 am

    I think the government should intervene and kick their ass. They pretty much have a monopoly on the cable market around here and their service is in the toilet as a result. I have high hopes of FIOS making its way into DC, and the level of service being much better.

  6. Tiff (unregistered) on August 13th, 2007 @ 9:27 am

    As for “practically criminal,” since Comcast is required BY LAW to provide cable cards to customers requesting them for use in their own equipment… Comcast’s failure to comply may not rise to criminal, Law & Order style, but could certainly be civilly actionable if it continues. ;)

  7. Don (unregistered) on August 13th, 2007 @ 9:52 am

    Mappyb – that’s a violation of their obligations to the fed, make sure you document and write a letter.

  8. Ex-Hy Hy (unregistered) on August 13th, 2007 @ 10:16 am

    A headache and a half, this company is.

  9. METRO_READER (unregistered) on August 13th, 2007 @ 12:36 pm

    I hate Comcast as well. While my install didn’t go as bad as others, I’ve had numerous billing issues with Comcast, not to mention their rates for broadband I find to be outrageous. And I have no alternative (sans dial-up). As soon as someone (anyone!) comes into my part of MD with broadband I am switching.

  10. Nicole (unregistered) on August 13th, 2007 @ 1:09 pm

    It just took me 10 months to get a $67 refund from Comcast in DC. Every time I would call the 800 number they would give me some run around about how the cable modem people had to sign off on me having my own equipment. After months of that, they told me they had no record of me returning my cable box. I took my original receipt back to my local office in July and explained the situation (I had closed my account in September when I moved and we could not get them to send the correct people to run the cable line from the street to the apartment but RCN could). They told me the check had been mailed in February and got the accounting people on the phone who had confirmed it had not been cashed and issued a new one which I received by mail in August. So, all along, the 800 number people had no clue what the real situation was and just put me through endless frustration. I am not sure the $67 was worth all of the aggravation. I was just going to be damned if I was going to let them win at that point.

  11. Doug (unregistered) on August 13th, 2007 @ 1:43 pm

    If you can get RCN in your area, by all means they are a huge improvement over Comcast or Cox. The former is the only provider in my building, but I refuse to do business with them. I would rather go without cable TV and use Verizon DSL for internet.

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