customer service is alive and well at CVS?

Like Wayan, I am also not a big fan of the CVS at 15th and K. It’s shabby, cramped, poorly-lit, and even more poorly-stocked, as opposed to the CVS at Connecticut and K, which I worked right next to for over two years. But I had a brief experience there today that made me think I could develop some affection for it.

It was a busy day at CVS- lots of lunch-hour customers running in for a soda or a pack of cigarettes or whatever. The person in line in front of me engaged the cashier, a sweet old lady, in an extended conversation about why this CVS didn’t carry a particular variety of Virginia Slims. It took for-freaking-ever.

When it was my turn to be checked out, I put my Big Ass Box O’ Tampons (BABOT) on the counter and got out my debit card. The sweet old lady behind the counter rang me up and bagged my purchase, and then said conspiratorially, “I brown-bagged ya, too.”

I glanced down at the bag she pushed across the counter, and noticed that she had, indeed, neatly wrapped the BABOT in a brown paper bag before putting it into the plastic bag, thus obscuring the brightly-colored lettering that shows through the plastic and advertises to all my coworkers my exact preferences in feminine hygeine products. It’s not that I have such an aversion to carrying my feminine products back to my cube to begin with, but it was such a considerate gesture that I couldn’t help but be grateful. It’s the thought that counts, after all, and this random person I don’t even know who sees hundreds of people every day wanted to make sure I wasn’t embarrassed when I went back to work.

2 Comments so far

  1. Kat (unregistered) on June 1st, 2007 @ 3:27 pm

    The same thing happened to me at the CVS at Penn Quarter. Before work I bought a big box of pads, and without asking the cashier brown bagged them for me. I thanked her, because it really is considerate.

  2. Ex-Hy Hy (unregistered) on June 1st, 2007 @ 4:22 pm

    If we’re gonna talk CVS let’s give it up for the one at 20 and M. Sure, the exit door likes to SLAM! shut with a bang and there’s guaranteed to be a panhandler out front who gets you on your way in AND out, but jeez – it has not one but TWO self-checkout lanes. It always seems like overkill to bother the cashier just to get my Little Chocolate Donuts when I could do it myself in fewer than fifteen seconds. That is, if I don’t get stuck behind some idiotface who mucks up the whole self-checkout order of operations by not putting his huggies on the bagging area.

    Then there’s the CVS at New Hampshire and Dupont Circle. Much love to my man Richard behind the counter. He’s got an interesting mix of friendly and damned surly. Love it.

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