Comcast = Pwned

When latency began to spike at Murky this afternoon, I chalked it up to someone bit torrenting the latest episode of Drive, or something along those lines. When DNS stopped working, I figured it was the modem in need of a restart and since it was just after 5, I packed up for home. Imagine my surprise when I came home to find those very same symptoms at my condo in Fairlington. And at my friend Lisa’s in Virginia Square. And at my friend Ben’s in Rockville. All over the DC area, there’s a good portion of the internet that’s inaccessible, if you’re a Comcast customer.

When I broke down and called support at 8:00pm, I spend a good half hour on hold, only to find out that since my cable modem and phone are on the same box, I had to be transferred again. After more time on hold, I got to talk to someone in their tech support group. Hooboy. That was an experience. Apparently, at 8:30 or so, they’re finally noticing that there’s been a networkwide issue for close to 4 hours. Glad to see pattern matching is alive and well at Comcast.

According to my friend in Rockville who’s got contacts in the business support area, it’s a major issue that’s affecting all of DC, they’ve known about it for a couple hours and have techs working on the issue. Here’s hoping you can go a whole night without half the internet. Go out. Have a good time.

7 Comments so far

  1. maia (unregistered) on April 19th, 2007 @ 9:08 pm

    FWIW, RCN was out for several hours this afternoon. No wonder I haven’t received any emails this evening!

  2. Chris L (unregistered) on April 19th, 2007 @ 9:41 pm

    RCN was out too apparently. So something was messed up even below the cable provider level.

  3. Mike (unregistered) on April 19th, 2007 @ 11:17 pm

    I don’t think the pipes could handle all those white house emails getting deleted.

  4. Sligo (unregistered) on April 20th, 2007 @ 8:49 am

    On RCN yesterday afternoon, I could access certain sites fine (ebay) but others not at all (google)…

  5. Tiff (unregistered) on April 20th, 2007 @ 10:16 am

    The intartubes! They are clogged! Get the Drano!

  6. East Coast Girl (unregistered) on April 20th, 2007 @ 1:38 pm

    It’s not just DC … I am on Comcast in Maryland, and had the same problem all afternoon and most of the evening. Thought it was my equipment. Glad to know I was not alone. Just another reason to hook up to FIOS as soon as it comes available in my area!

  7. j (unregistered) on April 23rd, 2007 @ 4:33 pm

    The problem is that Comcast is the devil and has shit for customer service. We’ve been trying to get them to “fix” our problem, which amounts to little or no signal and their lack of showing up, for two months now.
    I’m ready to take my business elsewhere. The only problem is that there are few options for internet that don’t involve the dreaded Verizon.

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