Comments on: Automated Glitches at Home Depot

By: Don

Don — Sat, 30 Sep 2006 04:16:30 +0000

I’m in a Home Depot at least once every 10 days and in my experience those things stink. They use some kind of anti-theft system that measures expected weight in the bagging section and it never quite works correctly. Not to mention that buying any kind of lumber by the foot is painful since you have to get the attention of the undertalented and overstressed clerk watching over the self-check.

By: Don Wenzel

Don Wenzel — Sat, 30 Sep 2006 03:41:52 +0000

I can’t under stand how a company as large as Home Depot can treat customers so poorly. I signed my roofing contract on 9-14-05, Home Depot has now installed three roofs on my house and are getting ready to install the fourth one. They pay their contractors as little as possible and that is why they get poor quality contractors. Home Depot does not return phone calls, emails or letters for weeks or never. When you see my web page you can see the distruction they do to peoples lives and property. When you search the internet for “poor customer service from home depot” you can read for days, how do they get away with this?

http://www.freewebs.com/myroof

Thank you,
Don Wenzel
Oxford, Michigan

By: Joseph LeBlanc

Joseph LeBlanc — Sat, 30 Sep 2006 01:54:33 +0000

Maggie, there is Cherrydale Hardware on Route 29 between the Safeway and a yoga place.

By: smouie kablooie

smouie kablooie — Fri, 29 Sep 2006 23:48:48 +0000

I agree with Tom that the checkout works great at the Home Depot on Rte. 50 at Seven Corners… But I only shop at Lowes now. Their stores are a lot nicer, and the quality is as good if not better, and you can find parking without having to worry about snipers

That said, Harvard Business Review did an interesting article on how Home Depot is trying to revive itself.

By: Doug

Doug — Fri, 29 Sep 2006 22:52:51 +0000

If you’re anywhere near Springfield, then you have to check out Fischer’s Hardware (6129 Backlick Rd.). I’m lucky enough to have a Strosnider’s just a few blocks from my Silver Spring apartment.

By: Maggie

Maggie — Fri, 29 Sep 2006 22:31:22 +0000

It depends – if I’m in the mood to chat, then having a sales clerk help is fine. But if I have something I have to back to – like the pipe is going to burst if I don’t get home soon with a new washer, then I prefer using the self-checkout, ‘cos I can do my transaction faster than the sales clerk.

As far as finding a mom-and-pop hardware store in VA, good luck! The last one I knew of closed and was replaced by an mediocre Irish pub. I agree, it’s hard to find a handyman in a Home Depot to ask for DYI advice. *sigh*

By: Tom Bridge

Tom Bridge — Fri, 29 Sep 2006 22:17:13 +0000

Works great the one on Route 50 in Seven Corners, I used it to get the stuff to re-do the seal on my shower. Great stuff.

By: Doug

Doug — Fri, 29 Sep 2006 22:04:53 +0000

Yet another reason to avoid the corporate chains and find a mom-and-pop hardware store that actually employs people that will bag your items and are helpful. Not to mention when all you need are a few washers, instead of a 10-pound box of them.