All you’re trying to do is get a little change of scenery from your office by going to the coffee shop downstairs and you end up overhearing way too much information about the place you get your latte. The Corner Bakery at 19th and L is right below the building I work in. Occasionally I need to get out of my work space, away from an off-the-hook phone, and away from never-ending e-mails to concentrate. I had to read through a report, and CB and a coffee was going to let me do that in half the time it would take me up here.
While sitting there comparing notes, annual reviews for Corner Bakery employees ensued and I witnessed (read: eavesdrop on) the last two of the morning. I’ve worked at my share of restaurants during high school and university, but this was quite the review process. First, most of the employees at this Corner Bakery speak English as their second language. I love these folks – I see them a couple times a week, and they recognize most of their customers. It’s a friendly place to eat, and because we work upstairs they are familiar with much of our staff.
But you know those people that think because someone speaks English as their second language that speaking LOUDER to them will help with that? Well, talk to the CB manager, because he’s the president of that club. Listen Captain Ridiculous, if they don’t understand what you’re saying, it’s because they don’t – yelling isn’t helping.
That said, I overheard these employee’s entire review, and here are a few data points that you can take or leave. The last one has particularly relevant customer ramifications:
- Corner Bakery – when it comes to quick serve restaurants – pays pretty well. These employees were making over $8 an hour, most in the $8:25 to $8.50 range after being their less than a year.
- Corner Bakery likes to see smiles on their employees.
- Office Space is a movie that they not only like, but might possibly show in their manager training sessions (i.e. comments like, “Yes, hello, how are you feeling, let’s sit down and talk,” and then jumps into a scan-tron style review)
- Look for new uniforms in your local Corner Bakery within the next 10 to 14 days.
- And here’s the kicker… they are having a glove problem. Oh yes, I heard an employee chided for not wearing rubber gloves, then proceed to argue the manager that they aren’t comfortable, and then to have him tell her that she had to and that he was going to “start” being serious about this. Hmmm…
Take what you will from this, the most important thing to me is this glove ditty. I’m not sure what to think, although I’ll say I’m a little grossed out.
(This is actaully kind of funny in light of my inside scoop on their store.)